FAQ

We are currently based on London Ontario. Address is provided under contact us section on the website. 

All products are shipped directly from our store located in London Ontario. In some cases, bulk or custom orders may be directly shipped from India. 

We accept all major credit cards and debit cards including visa and master card and currently do not offer to accept American express credit cards.  

All orders are shipped in 1 business days and delivery time may depend on Canada post or the courier company we may use however you may expect to receive the item within 2-7 business days. 

  • Can I cancel or change my order?

Please contact us directly same day for any cancellation. It is not guaranteed that the order can be cancelled if the order has been processed already. However, you may initiate a return in such cases.  

  • Can I exchange/return my order?

We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us with in 10 business days upon receiving the item and make a new purchase for the item or items you want through our site. Buyer pays for the return shipping.  

  • What do I do if my order is damaged? 

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. If you have received a damaged item please contact us immediately with an attached image of the damaged item with the damage visible on the image via E-mail at ceekaytextiles@gmail.com.

  • How do I take care of XYZ fabric?

  • Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness. 

  • Cotton blend: Dry cotton-blend garments using your dryer's permanent-press or low-heat cycle and remove immediately to reduce wrinkling. Touch up with a steam iron; starch for a professionally laundered look. 

  •      Denim: Denim should be washed with cold or warm water, inside out.  If washing denim that is mixed with synthetic fabrics, always follow care directions for the more delicate fabric with which the denim is mixed.  Hang denim to dry and iron on high heat. 

  • Nylon: Machine-wash nylon garments in warm water. Use a low-temperature setting when tumble-drying and include a dryer sheet to reduce static electricity. Use a warm iron to press, if necessary. 

  • Polyester: Usually polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended. Touch up with a cool – never hot – iron, if necessary. 

  • Rayon: Make sure to read the care label for rayon clothing. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When hand-washing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny. Use a pressing cloth when ironing the right side of the garment. Pressing cloths can be purchased or use something as simple as a piece of white cotton fabric. 

  • Spandex: Use warm water when hand- or machine-washing items made with spandex. Line-dry or use a low temperature setting when machine-drying to preserve the elasticity of the garment.  

  • Synthetic/Art/Silk: Never Machine-wash these fabrics. These should be either delicately hand washed or dry cleaned. If you choose to wash such fabrics at home please wash a very small corner of the item as a test for fabric and colors running. Generally, silk should be dry cleaned. In hand washing, the consistency of the silk may be altered, depending on the finishing treatment used to give it sheen and the colour may run. Chlorine bleach damages silk and causes it to yellow.